Privacy Policy
Effective Date: 14th June 2025
At Restore IV Therapy, we take your privacy seriously. We’re committed to keeping your personal information safe and secure, with no exceptions. This Privacy Policy explains how we collect, use, store, and share your information — and how you can access or update it.
1. What We Collect
Personal Information
Information that identifies you, including your name, phone number, email address, date of birth, residential address, and payment details.
Sensitive Health Information
We may collect medical information such as your health history, allergies, medications, and treatment notes. This information is only collected with your consent and is accessed only by authorised healthcare professionals involved in your care.
Non-Personal Information
Technical data like your IP address, browser type, device, and interactions on our website. This helps improve functionality and the user experience.
2. How We Collect It
We collect personal information when you:
- Book a treatment
- Submit a script or waiver
- Complete a form online or in person
- Communicate with us via phone, email, or social media
- Subscribe to updates
- Visit our website (via cookies and other tools)
You may choose not to provide some information, but this may limit the services we can provide.
3. Why We Collect Your Information
We may collect, use, or disclose your information for the following purposes:
- To provide and manage IV therapy services
- To assess your clinical suitability
- To process payments and bookings
- To communicate with you
- To improve our services and website
- To meet legal or regulatory obligations
- To send marketing communications (only with your consent)
4. Use and Disclosure
Your information is used only for the purposes for which it was collected, or for related reasons you would reasonably expect. We may share your information with:
- Prescribing practitioners and treating nurses
- Booking and payment platform providers
- IT and administrative service providers
- Government or regulatory bodies as required by law
We do not sell or trade your personal information. Any third parties we engage are required to handle data in a way consistent with this policy.
Third-Party Disclaimer: While we choose providers carefully, we are not responsible for the privacy practices of external platforms used alongside our services (e.g., booking or payment systems).
5. Overseas Disclosure
Some of our service providers may be based outside Australia. By using our services, you consent to your information being transferred or stored overseas, acknowledging that it may not be subject to the same privacy laws.
6. Children’s Privacy
Our services are intended only for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
7. Cookies & Tracking Technologies
Our website uses cookies and other tracking technologies to:
- Improve your browsing experience
- Analyse site usage
- Provide relevant advertising via platforms like Google or Meta
You can manage cookies via your browser settings. Disabling them may affect how the website functions.
8. Marketing Communications
If you opt in, we may contact you with service updates or promotions. You can opt out at any time by clicking "Unsubscribe" or contacting us directly. Transactional messages (e.g. booking confirmations) will still be sent.
9. Data Retention & Storage
We retain your information only as long as needed for clinical, legal, or business purposes. When no longer required, it will be securely deleted or de-identified.
Your information may be stored in Australia or in cloud services hosted overseas. Reasonable steps are taken to safeguard all data regardless of location.
10. Security Measures
We implement access controls, secure servers, and industry-standard safeguards to help protect your personal data. However, no online system is completely secure, and data is provided at your own risk.
11. Access, Correction & Complaints
You may request access to your personal information or ask for it to be corrected or deleted where appropriate. You also have the right to withdraw consent for non-essential uses of your data.
To make a request, contact us using the details below.
12. Privacy Complaints
If you believe your privacy has been breached, please contact us and we’ll investigate your concern.
If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy occasionally. The most current version will always be posted on our website with the effective date shown at the top.
14. Contact Us
For privacy related enquiries, please contact:
📧 hello@restoreiv.com.au
📞 0413 655 115
We’re here to help.